Shipping policy

Shipping Policy

We ship Australia-wide from various location. Shipping costs are calculated based on the item’s size, weight, packaging, destination, and carrier charges. For heavy, bulky, or oversized items, shipping may be quoted individually before dispatch.

Standard shipping

For regular parcels, shipping is calculated using the parcel’s actual weight or cubic weight, whichever is greater. Australia Post advises that domestic parcels sent in other packaging are charged according to actual weight or cubic weight, and parcels over 5kg up to 22kg are priced this way as well.

Heavy and oversized items

Items that are heavy, bulky, fragile, or require special handling may not be eligible for standard flat-rate shipping. These orders may require a separate freight quote, and we may contact you after checkout if additional shipping charges apply. Large shipments may also attract excess dimension or handling fees depending on the carrier and service used.

Shipping calculations

Shipping costs are determined by one or more of the following:

Actual item weight.
Cubic weight.
Package dimensions.
Delivery postcode or region.
Freight, handling, or oversize surcharges.

Australia Post calculates cubic weight using parcel volume and a conversion factor of 250, and charges based on the greater of physical or cubic weight. This means a large but lightweight parcel can cost more to ship than a smaller heavier one.

Remote and regional deliveries

Orders sent to regional or remote areas may attract additional shipping charges. If your order requires a freight service or special delivery arrangement, we will advise you before dispatch whenever possible.

Dispatch times

Orders are usually dispatched within 7 business days after payment is confirmed. If an item requires a custom freight quote, dispatch may take longer while shipping is arranged.

Delivery delays

Delivery times are estimates only and may be affected by carrier delays, public holidays, weather events, or peak shipping periods. We are not responsible for delays caused by the carrier once an order has been dispatched.

Damage or incorrect address

Please ensure your delivery details are correct at checkout. We are not responsible for delays, lost parcels, or extra charges caused by incorrect or incomplete addresses. If an item arrives damaged, please contact us within 7 days of delivery with photos and order details.